A: Our team strives to alleviate the stress of tradeshows and events by delivering exhibit shipments around the world, on time and within budget. Our team is available 24/7 to ensure you have everything you need for your event.
Q: Is it better to ship to the show’s advanced warehouse or directly to the exhibit hall?
A: In the U.S., the most dependable place to ship your exhibit materials is the advanced warehouse for the show. Although you will have to pay fees from the decorator, you will still be saving money on charges for truck drivers and unloading wait times. For domestic and smaller shipments (under 1,000 lbs.), the standard wait time included in your shipping is one hour. For full truckloads and larger shipments, the standard time is two hours.
If drivers have to wait in a long line to unload, you can incur extra charges. For big shows, the wait time can be between 4 and 8 hours with rates of between $75.00 to $100.00 per hour. For this reason, we always recommend shipping to the advanced warehouse if possible. In the event of a late shipment, AMR would deliver directly to the exhibit hall to ensure the freight gets to where it needs to be before the show starts.
Q: What’s the difference between shipping and material handling (or drayage)?
A: These terms are primarily used in the U.S. and Canada; shipping refers to the actual transportation from your door to the exhibit hall or advanced show warehouse. Material handling (drayage) refers to getting your exhibit materials from the exhibit hall door or warehouse to your booth area. Typically, the term also includes storage of your empty crates or cases during the show. These services are normally provided by the show’s appointed decorator and charged directly to the exhibitor.
Q: What is material handling called outside the U.S. and Canada?
A: Outside of the U.S. and Canada, the system for providing “material handling” services is a bit different. Sometimes, it’s referred to as “handling” or “on-site handling”, and it’s normally a service provided by a designated freight company. On-site handling includes transportation from either warehouse or exhibit hall to your booth, as well as empty case storage and any other special forklift or unpacking/repacking services provided in the U.S. and Canada.
Q: The show’s over. How do I get my shipment back to my office?
A: For shows in the U.S. and Canada, when your freight is packed, labeled and ready to be sent home, you must go to the decorator’s service desk and request a material handling agreement (MHA). This MHA must be filled out completely, following AMR Group’s instructions, and then, it must be turned back in at the decorator’s service desk. THE PAPERWORK CANNOT BE LEFT IN THE BOOTH WITH YOUR FREIGHT, and AMR Group must be notified and sent a picture of the MHA once it is filled out.
For overseas shows, in most cases, your staff will have completed an RSI (return shipping instruction) form indicating where the freight is going after the show and how it is being transported. A member of our team or our partner’s team will visit your booth prior to the close of the show to confirm the return shipping details, as well as provide labels and instructions to you.
Q: Does material handling include shipping costs?
A: Typically, for shows in the U.S. and Canada, material handling should not be confused with the costs payable to your carrier for shipping your materials to and from the show.
If your show is overseas, yes; in most cases, our service is “all inclusive” and includes on-site handling and material handling services.
Q: Why is so much paperwork needed?
A: Shipping overseas involves customs agencies in both the country of origin and the destination. Airlines and ocean carriers need to know what your shipment consists of. Therefore, you must provide a commercial invoice or packing list detailing the contents of your shipment. Some countries require more documentation than others. AMR Group will gladly assist you with paperwork as needed.
Q: Why can’t I get a set rate for my shipping?
A: We offer a customized shipping solution for every customer, and due to fluctuations and constant changes in prices, we like to offer a comprehensive cost estimate in every case.
Q: What’s with all the charges for driver waiting time?
A: In the U.S. and Canada, there is normally 1 or 2 hours of wait time included in the cost provided. If the driver has to wait more than the allotted time, then they charge us a fee per each hour they wait to load or unload.
Q: Do you recommend shipping by air or ocean?
A: That depends on your budget and how much time you have. If you have the time, we normally suggest shipping by ocean, which takes up to 6 weeks depending on the destination. If you’re in a hurry, then we will suggest shipping by air, which takes 1 to 7 days. We also suggest this kind of shipping if you have fragile items or electronics.